Terms & Conditions of Service

These Terms govern the use of the Noola Impact platform (the "Service"), operated by:

Noola Impact
Contact email:hello@noola.eco
Website: https://noola.eco

By creating an account, accessing, or using the Service, you (the "Customer", "you") accept these Terms in full. If you do not accept them, you must not use the Service.

Service / Platform

The Noola Impact web application and all associated features, including the free Check, paid subscription plans, diagnostics, the supplier Marketplace, and verification functionality.

Check

The free entry-level diagnostic providing a single property's efficiency rating, savings range, and tariff-overpay flag.

Pro Plan

A paid subscription (Pro Annual or Pro Monthly) providing the full action plan, verification, Marketplace access, and related deliverables.

Account

The Customer's registered access to the Platform.

Property

A single hotel or accommodation establishment, identified by its supply points, registered under an Account.

Customer Data

Utility bills, building data, occupancy data, and other information uploaded or provided by the Customer.

Diagnosis / Recommendations

Automated outputs estimating consumption, savings potential, and recommended measures.

Verified Savings

Savings established in accordance with the methodology set out in Clause 8.

Marketplace

The feature through which the Customer may request quotes from third-party suppliers.

Supplier

An independent third party offering products or services through the Marketplace.

3.1 The Service is a software-as-a-service platform that analyses utility bills and building data to estimate energy and water savings opportunities, produce prioritised action plans, support the execution of measures, and verify realised savings over time.

3.2 The Service is intended exclusively for use by professionals and businesses (hotel operators, owners, and management companies) acting within their commercial or professional activity. The Service is not directed at consumers, and consumer-protection provisions applicable to natural persons acting outside their trade or profession do not apply to this relationship (see Clause 10.1).

3.3 Noola does not require the installation of hardware or sensors and does not conduct on-site audits as part of the standard Service.

3.4 Artificial intelligence is used within the Platform as an assistive layer (to explain, summarise, and guide). It does not replace professional engineering, legal, accounting, or financial advice, and AI-generated content may contain errors.

4.1 To use paid features, you must register an Account and provide accurate, current, and complete information.

4.2 By registering, you represent that (a) you are at least 18 years old; (b) you have authority to bind the entity on whose behalf you register; and (c) you are acting in a professional or business capacity.

4.3 You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. You must notify us promptly of any unauthorised use.

4.4 We may refuse, suspend, or terminate an Account where information is inaccurate, where these Terms are breached, or where required by law.

5.1 The Service is offered under the following plans, as described on the Platform at the time of purchase:

• Check (Free) — one Property; efficiency rating, savings range, and tariff-overpay flag. No payment, no action plan, no verification.
• Pro Annual — the full action plan and verification, Marketplace access, CAE filing support, and ESG pack.
• Pro Monthly — the same core product as Pro Annual, excluding the ESG pack.

5.2 The Check is provided "as is" and free of charge. We may modify, limit, or withdraw the Check at any time without liability.

5.3 The specific features included in each plan are those displayed on the Platform at the time of purchase and may be updated from time to time. Material reductions to a paid plan's features during a paid term will not apply until renewal, save where required by law or for security reasons.

6.1 The accuracy of any Diagnosis, Recommendation, or verification depends entirely on the data you provide. You are responsible for the accuracy, completeness, and lawful provision of all Customer Data.

6.2 For paid plans, you agree to provide:

• at least twelve (12) months of utility bills per supply point at sign-up;
• monthly bills thereafter for the duration of the subscription;
• occupancy data where required for normalisation; and
• a named internal owner for the engagement.

6.3 You warrant that you have the right to upload and process all Customer Data, including any data relating to third parties, landlords, or supply contracts.

6.4 You must not upload unlawful content, infringe third-party rights, or attempt to disrupt, reverse-engineer, or gain unauthorised access to the Platform.

7.1 All figures produced by the Service — including savings ranges, projected savings, ROI estimates, payback periods, ratings, and recommended measures — are estimates and projections, not guarantees of outcome.

7.2 Estimates are generated from the data provided and from statistical models and benchmarks. Actual results depend on factors outside Noola's control, including tariff changes, market prices, occupancy, weather, building behaviour, the quality of executed works, and Supplier performance.

7.3 Noola does not warrant or guarantee that any specific level of savings, return, or environmental outcome will be achieved.

8.1 "Verified Savings" are savings established in accordance with Noola's published verification methodology, summarised below. The methodology is the basis for verification reporting, CAE filings, and case studies.

8.2 Baseline. The trailing twelve (12) months of pre-execution bills, per meter and per utility, normalised for weather (HDD/CDD) and, where data allows, for occupancy (kWh per occupied room-night).

8.3 Attribution.

• Tariff savings: constant-consumption price delta, measurable from a single bill.
• Operational and CAPEX savings: consumption delta against the normalised baseline, at measure level where possible, otherwise at property level using declared shares.

8.4 Confidence levels. Savings progress through three states: Projected (0–1 post-execution bills), Tracking (2–5 bills), and Verified (≥6 bills, within band). Only Verified figures are used for verification reporting and case studies.

8.5 Constant-price rule. Consumption savings are valued at baseline prices to remove market price noise.

8.6 Edge cases. Verification status may be paused, reset, or voided in defined circumstances, including missing or stale bills, meter or supply-point changes, property closure or renovation of 30 or more consecutive days, and sustained occupancy shocks where normalisation data is unavailable. The applicable rules are those set out in the methodology in force at the relevant time.

8.7 Verification is not a guarantee of savings. It is the measurement of savings actually realised from the data provided.

9.1 Prices are as displayed on the Platform at the time of purchase and are exclusive of VAT (IVA) and any other applicable taxes, which will be added where required.

9.2 Payments are processed by our third-party payment provider, Stripe. By purchasing, you authorise us, through Stripe, to charge the applicable fees to your payment method.

9.3 Volume tiers are applied automatically at checkout based on the number of Properties: −10% for 6–14 Properties, −15% for 15–29 Properties, and custom pricing for 30 or more Properties.

9.4 Subscriptions renew automatically at the then-current price for successive terms (annual or monthly, as applicable) unless cancelled before the renewal date in accordance with Clause 10. We will provide notice of renewal where required by law.

9.5 Failure to pay may result in suspension or termination of access. Sums overdue may accrue statutory default interest under Law 3/2004 on combating late payment in commercial transactions.

10.1 Professional/B2B relationship. The Service is contracted by professionals in the course of their business. The statutory 14-day right of withdrawal applicable to consumers under the Spanish consumer-protection legislation (TRLGDCU) does not apply to this contract.

10.2 30-day money-back (Pro Annual only). As a commercial commitment, Noola offers a 30-day money-back guarantee on Pro Annual plans. If you request a refund within 30 days of the initial purchase of a Pro Annual subscription, we will refund the annual fee. This does not apply to Pro Monthly plans or to renewals.

10.3 Cancellation. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, merger, or sale of business.

10.4 No refunds are due for periods during which the Service was available but unused.

11.1 The Marketplace allows you to request quotes from independent Suppliers. Quote requests are initiated by you and sent only to Suppliers you select, up to a maximum of three (3) Suppliers per request. Noola does not auto-distribute your details.

11.2 Noola acts solely as an intermediary platform. Any contract for products or services is concluded directly between you and the Supplier. Noola is not a party to that contract.

11.3 Noola does not warrant the quality, suitability, legality, pricing, or performance of any Supplier or their products or services, and excludes all liability arising from your dealings with Suppliers, to the maximum extent permitted by law.

11.4 Noola may receive a commission from Suppliers in connection with transactions originating through the Marketplace. The applicable commission does not affect the price you pay the Supplier.

11.5 You must conduct your own due diligence before contracting with any Supplier.

12.1 The Platform, its software, design, content, trademarks (including "Noola" and "Noola Impact"), methodology, and all related intellectual property rights are and remain the exclusive property of Noola or its licensors. No rights are granted except the limited right to use the Service under these Terms.

12.2 We grant you a non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during your subscription.

12.3 Customer Data. You retain ownership of your Customer Data. You grant Noola a worldwide, royalty-free licence to host, process, and use Customer Data to provide and improve the Service.

12.4 Aggregated and anonymised data. You agree that Noola may create aggregated and anonymised or de-identified data derived from Customer Data (such as benchmarks by hotel type, climate, and region) and may use this data for any lawful purpose, including improving the Service, research, benchmarking, and commercial offerings, provided it does not identify you or any individual. This data, and all rights in it, belong to Noola.

12.5 Reports, ratings, and deliverables generated for you may be used within your business but may not be resold or distributed as a standalone product without our consent.

13.1 Noola processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 (LOPDGDD), and our Privacy Policy, which forms part of these Terms.

13.2 In respect of personal data contained in Customer Data and processed on your instructions to deliver the Service, the parties will enter into a data processing agreement reflecting Article 28 GDPR. In respect of Account and billing data, Noola acts as controller.

13.3 You are responsible for ensuring you have a lawful basis to provide any personal data within Customer Data to Noola.

14.1 Each party will keep confidential the other's non-public information disclosed in connection with the Service and use it only to perform under these Terms.

14.2 This obligation does not apply to information that is public through no breach, independently developed, or required to be disclosed by law or competent authority.

15.1 We will provide the Service with reasonable skill and care.

15.2 To the maximum extent permitted by law, the Service is otherwise provided "as is" and "as available", and we disclaim all other warranties, express or implied, including fitness for a particular purpose, accuracy of estimates, and uninterrupted or error-free operation.

15.3 We do not warrant that the Service will achieve any particular commercial, financial, energy, water, regulatory, or environmental outcome.

16.1 Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or wilful misconduct.

16.2 Subject to Clause 16.1, Noola will not be liable for indirect, consequential, or special damages, loss of profits, loss of business, loss of savings, loss of data, or reputational harm.

16.3 Subject to Clause 16.1, Noola's total aggregate liability arising out of or in connection with the Service in any twelve-month period will not exceed the total fees paid by the Customer for the Service in that period. For the free Check, Noola's aggregate liability will not exceed one hundred euros (€100).

16.4 Noola is not liable for the acts or omissions of Suppliers (Clause 11) or for decisions you make based on estimates (Clause 7).

17.1 These Terms apply from your first use of the Service until terminated.

17.2 We may suspend or terminate access immediately where you breach these Terms, fail to pay, or where required by law or to protect the Platform.

17.3 On termination, your right to use the Service ceases. We will make Customer Data available for export for a reasonable period, after which we may delete it in accordance with our Privacy Policy and legal retention obligations.

18.1 We may modify the Service to improve it or to comply with law.

18.2 We may amend these Terms. Material changes will be notified with reasonable advance notice before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a material change, you may terminate before it takes effect; Clause 10.3 applies.

Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of third-party infrastructure, payment providers, or hosting services.

20.1 Entire agreement. These Terms, together with the Privacy Policy, any data processing agreement, and the plan details at purchase, constitute the entire agreement and supersede prior understandings.

20.2 Severability. If any provision is held invalid, the remainder continues in effect.

20.3 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, merger, or sale of business.

20.4 No waiver. Failure to enforce a provision is not a waiver of it.

20.5 Notices. Notices to Noola must be sent tohello@noola.eco. Notices to you may be sent to the email on your Account.

21.1 These Terms are governed by the laws of Spain.

21.2 The parties submit to the exclusive jurisdiction of the courts of Barcelona, Spain, save where mandatory law provides otherwise.